Refer to ‘Attachment 1 – Channel choice guidelines in the. For Australians, the mobile phone is the most popular and most frequently used device to go online (84% of adult internet users), followed by laptop computers (69 per cent), desktop computers (54 per cent) and tablet computers (50 per cent). Personal data may also be updated to other third parties’ storage such as cloud storage services. When designing or redesigning services, whole-of-government personas as identified in the. The 10 principles of mobile interface design. If the app is free, it’s also more likely that it will be downloaded and used. Reusability always leads to faster application development and structured development approach. Agencies' responsibilities for managing their IP assets, Queensland Government Crown IP policy framework. Agencies are encouraged to use the official “Queensland Government” developer account available in either the Apple Store or Google Play App Store by sending an email to the Online Products mailbox at. A decision to continue development despite these similarities should be adequately justified, clearly documented and presented when scrutinised. A customer’s experience on a mobile device is extremely important as it allows the government to stay connected to its customer. Mobile app reporting should occur at least annually and should be included in the Department’s benefits tracking and realisation plan. If the application is taking long time to retrieve or display the details, there is a high possibility that the users would not like the application and they might stop using the application. an app) and the end-to-end customer experience of the government service (e.g. To avoid this, assess all ideas first against the existing government mobile apps (both internal (See section ‘. So, it is clear just by looking at the figures that mobile will overtake desktop purchases. This article is based on a recent TechTalk on the same topic, Web and Mobile Architecture with Architecture Dashboard. Scalability: How easy it is to add more features? When designing the visual look and feel of the mobile app, the user interface will primarily be influenced by one of the following three existing visual guides: Mobile single website experience (SWE) at, Community engagement campaigns (e.g. Here is my take on some of the key IT architectural principles an application or a service offering should follow. At the very least, platform analytics should be reported through Apple iTunes Connect (iOS) and Google App Analytics (Android). This additional tracking analysis code will feed into central business intelligence data, helping to assist in designing improved, cross-channel services for customers. bounce rates, abandonment points, how many remained active over time etc.). Marketing and communication of the mobile app should be considered to ensure the app is downloaded and used. A guiding principle when developing is Separation of Concerns. Choosing the technology to build your mobile apps is critical. I'd argue that for most situations, even though you want users to interact with a mobile device, you should never think of building a mobile application. Please see the Applicability of the QGEA for further information. How soon do you need new device or OS features. The justification for the decision and necessary approvals must be clearly documented and presented when scrutinised. Each app store has variation in content options, layout and presentation – equal weight should be applied to each platform and fit-for-purpose. It is recommended that apps are distributed using official channels. No two Government mobile apps should ever serve the same purpose. References to the Queensland Government website and www.qld.gov.au includes all franchises including Business and Industry Portal (BIP) www.business.qld.gov.au. A decision to continue development despite work-in-progress in the market or strong appetite in the market to address the business need, should be adequately justified, clearly documented and presented when scrutinised. • Distills the architectural principles found in Android and illustrates them using a popular mobile app. Portability is the ability of the system to react to the environmental changes. Choose the right technology. Principle 1: Online, multi-channel and rich User Centric Experience. The guide provides design-level ... Design applications using the principles … It has a value add for the customer, e.g. It also makes it difficult for customers to easily access other relevant Queensland Government apps when published across different agency development accounts. In case of Mobile applications, the change in environment may be frequent considering the technology and market demand changes. A mobile app should only exist if it is the best way possible to help people complete tasks better and faster. There are generally three types of mobile apps to consider for development: There is no one correct channel to implement digital services, i.e. Government and market-developed mobile apps should access government data through established, appropriate and secure authentication and data APIs. For example, Queensland Police Service (QPS) Facebook page could promote the State Emergency Services (SES) app during floods. To ensure flexibility of the different platforms available for use. The above principles should also be used for the development of mobile apps for internal government use available at www.forgov.qld.gov.au. can contribute to the repeated and continued use of the app). backing up an iPhone or app specific data through iTunes). This raises a need of regression testing for each component of the system. The Queensland Government customer-centric (or human-centered design) approach to service delivery should be used when designing, developing and deploying mobile apps. The mobile app needs to be customer-centric fit for purpose, i.e. For example, write access to the device’s data store should not be sought unless it is essential for the mobile app to perform its functions. Architecture should speak about the business domain of the project. Consideration should be given to marketing the mobile app once it has been launched in consultation with departmental marketing and communications unit. video preview of the app functionality) it should be considered to enhance the customer’s value proposition. Rationale The more that users need to understand the technology employed, the less productive they will be. The use of funnels, goal completions and usage (e.g. They form the foundation on which the entire application is developed. This should be in accordance with the lead agencies’ internal processes and corporate structure. If video is available (e.g. For Australians, the mobile phone is the most popular and most frequently used device to go online (84% of adult internet users), followed by laptop computers (69 per cent), desktop computers (54 per cent) and tablet computers (50 per cent). What makes a “productive […] website or, In some cases requiring a customer to find an app, download it and then engage with it may be too much to ask, creating a bottleneck for engagement and resulting in a high abandonment rate. Is it a “5 screens” app or “20 screens” app? Customer trust is essential to maximise uptake of digital channels and any failure on any single channel could reduce trust and jeopardise digital transformation, innovation and online service delivery. In addition, it is recommended that the Google Analytics 360 is also implemented and tested. 3. A Good Mobile Application Architecture ensures the high maintainability of the mobile application. Analysis should be both quantitative and qualitative. The Mobile Switching Centre or MSC is the key element in the core network region of the GSM network architecture. See. How can I find and share data and information? How can I improve my skills and capabilities? In addition to dividing the application into these components, the model–view–controller design defines the interactions between them. What resources are available to secure my information? Design thinking and customer first principles should be applied to the strategy, content, design and customer journey of the app store content. 01. It’s important to note when deciding what channels are best suited to deliver the services, customer preference should also be considered and choice offered to complete the service. What is the trade-off that we must do in terms of quality — time of delivery? Mobile apps developed for staff allows the staff member uninterrupted access to tools and vital information for use in the field. By default, the Queensland Government will publish its ownership of its mobile apps on the relevant app stores and mobile app description. It reduces the efforts and complexity of the change implementation which is in favor of the developers. The twelve-factor app is a methodology for building software-as-a-service apps that: Use declarative formats for setup automation, to minimize time and cost for new developers joining the project; Have a clean contract with the underlying operating system, … These services communicate through APIs or by using asynchronous messaging or eventing. It connects the customer deep into the service and can provide a more personalised and timely service for the customer. Contains low-level access to the elements of the device. It receives user input from the controller. Mobile apps content should align with that available through other channels. Mobile apps users should be given clear, specific and complete notice on how the agency will use and disclose personal information collected by the mobile app, including the device features (eg camera) the app requests access to and the reasons for seeking these permissions. Mobile mindset. to establish insight into end-to-end customer journey. Mobile app architecture is a set of patterns and techniques which developers follow to build a fully structured mobile application. This document relates to the following Queensland Government Enterprise Architecture (QGEA) domains: T-2.1.3 Applications development tools and environments. Instead of monoliths, applications are decomposed into smaller, decentralized services. The app has been developed with network connectivity issues in mind. There are many options available to promote external mobile app development using open data and exposed application programming interfaces (APIs) such as: These methods should be used when a mobile app has been identified as fit for purpose as per section ‘. This ensures efficiencies, productivity and reduction in operating costs. Progressive web apps are a new alternative to native, hybrid, and cross-platform mobile development. The government actively collaborates with market partners before considering in-house mobile app development. Consideration should also be given to the ongoing costs, support and resources required to maintain the mobile app. What is the complexity of the app that we are going to build? Figure 34 gives an overview of the motivation elements and their relationships.. The growth in smartphone and apps usage presents an opportunity for governments to better engage with customers to make their interactions with government simpler and more efficient. Mobile apps will seek the least amount of privileges on the device that it is installed on. It’s likely that data captured by the customer’s device may remain on their device or become property of government. meets the customer’s needs (based on customer research, see also section ‘, Government mobile apps should perform some unique role or offer some unique insight that only the government can offer. In a mobile-first world, information architecture is inextricably linked to mobile navigation patterns and design best practices. Mobile app architecture design usually consists of multiple layers, including: Presentation Layer - contains UI components as well as the components processing them. Nowadays, there are millions of apps available in the market, and there is a prediction from Goldman Sachs and population projections, United Nations that, "in 2018, 14.4% of the billion people on earth will purchase at least one mobile device." Strategies for giving an effective notice include using short form notices where possible, putting important information up front with links to more detailed explanations, or using graphics, colour or sound to draw attention to notices. Application state is distributed. Customers will use the mobile app if it is relevant, provides value and makes it easier, thereby enhancing their experience and usage rates. In this blog post, I’ll share some of the best practices you should follow to build a structured and scalable application architecture while avoiding turning your systems into a spaghetti bowl. budget considerations, device/platform specific requirements and enhancements, time to market). the ability to use their phone’s inbuilt camera or Global Positioning System (GPS). Are there industry-specific requirements? While making architectural decisions, we need pragmatism, neutrality and understanding of the bigger picture. The purpose of the Mobile Application Architecture Pocket Guide is to improve your effectiveness when building mobile applications on the Microsoft platform. Note: It's impossible to have one way of writing apps that works best for every scenario. to establish insight into end-to-end customer journey. Does the app need to run offline or when the connection is bad? Mobile analytics: Better understanding of user behavior; Crash and in-app reporting: Debugging problems faster; Review the Mobile application development architecture to understand the tools, people, and processes that are needed to deliver a mobile app. Mobile Hardware is a small and portable computing device with the ability to retrieve and process data. Principle 1: Online, multi-channel and rich User Centric Experience. The cloud is changing how applications are designed. The architecture of Mobile Application should be in sync with organization’s security ecosystem. The REST vs. The principles outlined in this section can help guide you toward architectural decisions that will result in clean, maintainable applications. The application needs to undergo testing process in order to ensure the consistency of the application under various conditions. The Queensland Government website www.qld.gov.au is updated on an ongoing basis by the Queensland Government to cater for platform and browser technology updates. The development of the mobile app architecture comprises mainly of distinct layers, but the main focus would be on three essential layers, including: Mobile app users expect their data to be synced across all their devices, which is also solved by moving the data off the device with an API. This new mobile architecture delivers support for creating apps at scale, and then builds on the core principles of microservices, agility using DevOps toolchains, and innovation using Mobile and Watson services. • Identi es the drivers behind the rapid adoption of software architecture concepts and principles in contemporary mobile software, speci cally Android. If the app fails early, it does so quickly and cost effectively and allows for incremental change in user requirements or change in business processes. Is it a heavy data driven app? If you already have a good way of writing Android apps that follows the common architectural principles, you don't need to change it. Mobile apps should protect information during collection, transfer and storage and have security controls and testing practices, supported by a strong information governance framework. It is recommended that agencies use the same developer account to enable the customer to find other apps developed by the same developer. Specific agency development accounts are common, however this practice will become fractured over time through machinery of government changes where agency names and remits change over time. two Apple developer accounts, both publishing apps into the store) as well as having different naming conventions across multiple app stores (e.g. The application architecture should be able to accommodate any interface to such Mobile Device Management tools. Architecture principles define the fundamental assumptions and rules of conduct for the IT organization to create and maintain IT capability. Motivation elements are used to model the motivations, or reasons, that guide the design or change of an Enterprise Architecture. There should be no charge for downloading, installing and running the mobile app. These principles apply to all Queensland Government departments (as defined by the Public Service Act 2008). Human Computer Interaction design principles for smart healthcare mobile devices are outlined, based on user-centered design. Finding, downloading and installing the app is simple and easy and does not act as a blocker to engaging with the service. Why is Information Management so important? Description Applications are easy to use. It relies on underlying operating systems and databases to store and perform tasks within the application. An enterprises should offer its services through online and multi-channel interfaces that are rich, intuitive, responsive, easy to use and visually appealing. Mobile interfaces LESS THAN 7 inches width should be treated as a phone. From my workshops, I’ve compiled a list of 10 principles of mobile interface design that help people familiar with desktop design and development unleash the unique power of the mobile platform. Here is my take on some of the key IT architectural principles an application or a service offering should follow. Based on his workshops, mobile consultant Jonathan Stark compiles the top principles of mobile interface design and explains how to take your mobile app from concept to completed design . Agencies will have the autonomy to charge for service transactions e.g. Without architecture principles, the IT organization has no compass to guide its journey from the current state to the desired future state, nor standards to measure its progress. time on page), can highlight weaknesses that can identify areas of improvement (e.g. market demand or the ease with which a component can be modified to correct faults, improve performance, or other attributes, always there is a need of maintenance for the Mobile Applications. The Queensland Government has already developed a number of apps to make it simpler and faster for customers to access services such as Housing Assist Qld, QSchools, MyTranslink and Policelink Queensland. Any variations to this charging model will require strong justification. This provides a level of confidence that there will be sufficient customer take-up to warrant government investment. 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